Our enterprise client is looking for a Senior to Lead CX Designer for an immediate start contract which will initially be 4 months.

This role will be helping with an overhaul of my clients current Manuel, paper-based onboarding process, which is highly inefficient and no longer meets their clients or their business needs. The initiative of this project is to reduce operational and regulatory risk, cost-saving and increase productivity through improved business processes.

Deliverables of this role

  • Overall Experience Design for both short-term and long-term goals.
  • Practical design for immediate delivery.
  • High-level mapping of current state.
  • End-state, target design for each phase.
  • User Workflows
  • Testing of the current system to support comparison to future implementations (baseline the experience).
  • Testing of flows with bankers and customers.

Skills requirement


  • Stakeholder interviewing (Excellent research and communication skills. Plan, coordinate and analyse.
  • Journey Mapping and Experience Workflow Mapping (Can develop good artefacts that map and communicate the experience well).
  • Experience Testing/Benchmarking (Testing of journey maps, concepts and live products). Knowledge and ability to apply and communicate UX/CX metrics would be ideal.


  • Interaction Design (i.e. not just happy day screens, but decent flows and mapping).
  • Concept Development and prototyping (probably just InVision click-through).
  • Decent visual design and ability to work with existing Design Systems.


  • Excellent team players.
  • Great communication skills.
  • Ability to self-start and work at pace
This is an ASAP start contract so you will need to be available immediately or within a short notice period.

Job Information

Job Reference: BBBH786
Salary From: $3000
Salary To: $4000
Job Industries: Design and Creative
Job Locations: Melbourne, Australia
Job Types: Contract

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