Senior CX Designer

Our enterprise client is looking for a Senior to Lead CX Designer for an immediate start contract which will initially be 4 months.

This role will be helping with an overhaul of my clients current Manuel, paper-based onboarding process, which is highly inefficient and no longer meets their clients or their business needs. The initiative of this project is to reduce operational and regulatory risk, cost-saving and increase productivity through improved business processes.

Deliverables of this role

• Overall Experience Design for both short-term and long-term goals.
• Practical design for immediate delivery.
• High-level mapping of current state.
• End-state, target design for each phase.
• User Workflows
• Testing of the current system to support comparison to future implementations (baseline the experience).
• Testing of flows with bankers and customers.

Skills requirement

Research/CX

• Stakeholder interviewing (Excellent research and communication skills. Plan, coordinate and analyse.
• Journey Mapping and Experience Workflow Mapping (Can develop good artefacts that map and communicate the experience well).
• Experience Testing/Benchmarking (Testing of journey maps, concepts and live products). Knowledge and ability to apply and communicate UX/CX metrics would be ideal.

Design

• Interaction Design (i.e. not just happy day screens, but decent flows and mapping).
• Concept Development and prototyping (probably just InVision click-through).
• Decent visual design and ability to work with existing Design Systems.

Both

• Excellent team players.
• Great communication skills.
• Ability to self-start and work at pace