Torii's UX Research Experts Provide Valuable Insights To Companies Across Australia

Torii Helps Startups, SMEs & Large Businesses Build World Class Customer Experiences Through Rapid User Testing, Surveys & Other UX Research Techniques.

  • User Experience Research
  • UX Research Consultancy

Hire Our UX Experts Today

Torii partners with Australia's most successful start-ups and businesses

Rated #1 in the UX Industry

Find out why Australia's biggest brands choose Torii Consulting as their UX Design partner

Why Choose Torii?

  • Torii Consulting provides the perfect solution to help businesses find the right UX talent to grow or add to their team.
  • Our unique model enables businesses to embed Australia’s best UX designers and professionals flexibly and efficiently into their team with the service and guidance of a leading UX design consultancy.
  • Our difference is our people, and we support their continued growth through Mentorship, Training & Development, and a Community of professional Design Thinkers.

Step 1

Consultation to deliver a tailored solution

We work with you to carefully understand your business needs and UX requirements to develop a tailored plan for your business.

Step 2

Select the right people from the Torii Community

Based on your needs, we’ll present you with the best matches from our talented community of UX professionals and organise introductory sessions for your team.

Step 3

Embed into your team

As soon as you are ready, we’ll prepare your new UX team member or members so they can get started within your company.

We help you navigate your UX needs

With over 30 years of combined industry experience, the Torii leadership team will assist you to translate your business requirements to find the right UX professionals to embed in your team, providing ongoing support at each step of the way.

Below are some examples of typical projects, outputs and services provided by key UX roles we can assist with:

UX/UI or Product Designer

End-to-End Experience Design, utilising Design Thinking methods and artifacts and working alongside your Product, Innovation, and Research leaders.

UX Researcher

Develop insights and recommendations tailored to your business and project needs, generated through activities such as interviews, testing, card sorting, surveys, or longitudinal studies, by utilising or establishing a customer panel.

Service Designer

Collaborative initiatives such as remote or in-person workshops, a map of how a specific experience can be delivered to customers from start-to-finish (including supporting technology) to effectively prototype new experiences, and prepare your people and organisation for change.

Content Writer

Expert content creation such as UX/UI Writing, training documentation, web or omni-channel content writing and publishing. Our experienced content creators follow best practice principles for usability, inclusion, SEO, and work closely with the rest of the team.

Our People: Featured “Toriians”

We accept and embrace that Toriians become part of the fabric of your team. With regular check-ins from our Leaders and access to our Community and Personal Development initiatives, we continue to provide any valuable support they need to thrive.

Here are some of the great people that make up our community:

Chris Harrison

Senior UX/UI & Product Designer

“I’m a UX Designer with a background in graphic design. Over the past 10 years, I’ve been across all aspects of product design: multi-channel UX/UI, branding, marketing, web design, and app development.”

  • Experience as a Designer and Creative at ME Bank, Telstra, Tapcorp, and Apple.
  • UX Mentor at Interaction Design Foundation (IxDF) and Academy Xi.
  • As a Toriian, Chris has supported strategically important Telstra initiatives as a Senior Designer and provides regular Mentorship and advice to the broader Torii Design Thinker Community.

Andrew McKenna

Senior UX Researcher

“My passion is leading designers towards user centric solutions supported by timely research, insights, and importantly: storytelling.”

  • 13 years professional experience spanning multi-faceted Digital roles, including Researcher and Designer for complex corporates and disruptive start-ups. Examples: Telstra, Pearson, City of Melbourne, Rentwolf, Riparide and Covidence.
  • Academic background in Behavioural Sciences and Psychology.
  • As a Toriian, Andrew has supported the Telstra team and others with strategically important UX initiatives.

Caronne Carruthers-Taylor

Senior Service Designer

“I love what I do! Drawing upon over 20 years experience in User Research, Service Design and CX Design, I seek to accomplish improved and satisfying outcomes.”

  • 20 years professional experience spanning all aspects of CX, UX, and UI makes Caronne an excellent Service Designer for ambitious organisations and complex initiatives.
  • Example clients include Commonwealth Bank, Westpac, Telstra, and UTS.
  • As a Toriian, Caronne leads Service Design efforts at Nutrien Ag, and has been a guest speaker at public events.

Our People: Featured “Toriians”

We accept and embrace that Toriians become part of the fabric of your team. With regular check-ins from our Leaders and access to our Community and Personal Development initiatives, we continue to provide any valuable support they need to thrive.

Here are some of the great people that make up our community:

Chris Harrison

Senior UX/UI & Product Designer

“I’m a UX Designer with a background in graphic design. Over the past 10 years, I’ve been across all aspects of product design: multi-channel UX/UI, branding, marketing, web design, and app development.”

  • Experience as a Designer and Creative at ME Bank, Telstra, Tapcorp, and Apple.
  • UX Mentor at Interaction Design Foundation (IxDF) and Academy Xi.
  • As a Toriian, Chris has supported strategically important Telstra initiatives as a Senior Designer and provides regular Mentorship and advice to the broader Torii Design Thinker Community.

Andrew McKenna

Senior UX Researcher

“My passion is leading designers towards user centric solutions supported by timely research, insights, and importantly: storytelling.”

  • 13 years professional experience spanning multi-faceted Digital roles, including Researcher and Designer for complex corporates and disruptive start-ups. Examples: Telstra, Pearson, City of Melbourne, Rentwolf, Riparide and Covidence.
  • Academic background in Behavioural Sciences and Psychology.
  • As a Toriian, Andrew has supported the Telstra team and others with strategically important UX initiatives.

Caronne Carruthers-Taylor

Senior Service Designer

“I love what I do! Drawing upon over 20 years experience in User Research, Service Design and CX Design, I seek to accomplish improved and satisfying outcomes.”

  • 20 years professional experience spanning all aspects of CX, UX, and UI makes Caronne an excellent Service Designer for ambitious organisations and complex initiatives.
  • Example clients include Commonwealth Bank, Westpac, Telstra, and UTS.
  • As a Toriian, Caronne leads Service Design efforts at Nutrien Ag, and has been a guest speaker at public events.

About Us

Torii’s essence is its People. We work with our People (“Toriians”) to find the right opportunities and then support their continued growth through Mentorship, Training & Development, and a Community of professional Design Thinkers. We accept and embrace that Toriians become part of the fabric of your team. With regular check-ins from our Leaders and access to our Community and Personal Development initiatives, we continue to provide any valuable support they need to thrive.

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